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The Day of Multiple, Major, Human-Engineered Black Swans is Closer Than You Think.
My book, THREE BLACK SWANS, speculates that the day when human-engineered Black Swans could pile up and create a polycrisis. Well, this week, the ShinyHunters hacker group stole roughly 275 million user records. We understand that a substantial ransom was paid. That’s on top of the stalemate in the Straits of Hormuz, which has 20% of the world’s oil supply bottled up. Imagine if ShinyHunters attacked major banks and the SWIFT settlement system simultaneously? We’re creeping c
May 161 min read
Here’s An Idea Banks Should Pay Attention To.
I’m always amused by how banks tell you they provide great service, but it takes 15 minutes to get a human being on the line – if you’re lucky. For some reason, banks and health-care providers think automated telephone answering chatbots are the bees' knees. On the other hand, a Deloitte banking survey found that 74% of respondents preferred human agents over chatbots. Someday, a smart marketing person at a big national bank will realize that advertising that a human operator
May 161 min read
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